SHIPPING & DELIVERY
All orders are expected to be delivered as per the schedule below. Please allow for 2-3 days extra during the holiday season.
Ground shipping - $8.00
Free shipping on all orders with a subtotal of $100 or more after applied discounts
| Location | Carrier | Processing Time | Shipping |
|---|---|---|---|
| FRIZZOFF.COM ORDERS U.S. (regular mail UPS) |
Various Carriers | 24-48 hours | 2-3 business days |
| FRIZZOFF.COM ORDERS U.S. P.O Box/Hawaii/Alaska/Puerto Rico |
Various Carriers | 24-48 hours | 3-7 business days |
*None of these processing/delivery times include weekends or holidays
* *Any orders placed on Fri-Sun will not be processed or ship until the following Monday
* *Any orders placed on Fri-Sun will not be processed or ship until the following Monday
- Please make sure your address is fully entered and correct, including unit and apartment numbers. CurlKeeper does not take responsibility for any incorrect information. If you incorrectly input your address, you will need to wait until you receive tracking and contact the carrier directly to make changes.
- If your tracking information states that your package was delivered, and you have not received it: You must contact the delivery carrier (see chart) with your tracking number and address the issue directly with them.
- Curl Keeper does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Order Confirmation
Once your order has been processed you will receive an order confirmation in your email. Once you receive this confirmation, nothing can be cancelled, added or taken away from your order. Shortly after you will receive a tracking number, that number will not generate any information until a day or two after it has been shipped.
Order Cancellation
We try to ship out orders as quickly as possible, and we cannot cancel or make changes to an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled to add forgotten items.
Pricing Policy
Orders will be charged in the appropriate currency based on the Customers
location at time of ordering. If customer is in the USA when they place their
order or has a U.S. IP address, the currency charged with be USD. If customer is
in Canada or has a Canadian IP address when they place their order, the currency
charged will be CAD.
Offers and Promotion Codes
Offer codes are found only on www.frizzoff.com and are case sensitive and should be entered exactly as they appear. Only ONE offer code may be used per order. Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid ONLY at the time they are on www.frizzoff.com and are not applied to orders that are placed outside of the time frame the promotion code is running.
Order Delivery
If you are not at home when your parcel is delivered, a notice will be left indicating where you can pick up your package. This is a customary practice if the receiver isn’t home. If you live in an apartment, we cannot guarantee your package will be left at your door in case of theft. Curly Hair Solutions/Curl Keeper is not responsible for stolen packages that are instructed to be left at your door. Consider shipping to an alternate address such as your work so this can be avoided.