SHIPPING & RETURNS

*COVID-19 UPDATE: All orders are expected to be delivered as per the schedule below.

Ground shipping - $8.00
Free shipping on all orders with a subtotal of $100 or more after applied discounts

Location Carrier Processing Time Shipping
FRIZZOFF.COM ORDERS
U.S. (regular mail UPS)		 Various Carriers 24-48 hours 2-3 business days
FRIZZOFF.COM ORDERS
U.S. P.O Box/Hawaii/Alaska/Puerto Rico		 Various Carriers 24-48 hours 3-7 business days
*Please note that all shipments to Alaska, Hawaii, and Puerto Rico are subject to an extra $20.00 + $8.00 shipping fee.

*None of these processing/delivery times include weekends or holidays
* *Any orders placed on Fri-Sun will not be processed or ship until the following Monday

  • Please make sure your address is fully entered and correct, including unit and apartment numbers. CurlKeeper does not take responsibility for any incorrect information. If you incorrectly input your address, you will need to wait until you receive tracking and contact the carrier directly to make changes.
  • If your tracking information states that your package was delivered, and you have not received it: You must contact the delivery carrier (see chart) with your tracking number and address the issue directly with them.
  • Curl Keeper does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Returns

Product Return Process

*COVID-19 UPDATE: TEMPORARY SHIPPING POLICY - Starting January 2021 - Please email your name and order number and reason for return to: info@frizzoff.com. We will review and contact you with instructions.

Please note that there are no refunds on E-Gift Cards.

At Curl Keeper /Curly Hair Solutions® we strive for your complete satisfaction in our products. We offer a complete money back guarantee on all our products within 45 days of receiving your order.

Refunds will not be processed for products after the 45 days, no exceptions.If you have not received your order within 14 days, please contact us at info@frizzoff. com. If you fail to inform us of an order that has not been received over 14 days, we will be unable to reship or reimburse you for your order.

  • Print and completely fill out the ‘Product Return Form’ This MUST accompany the returned products.
  • Return shipping costs are at the expense of the customer and are not reimbursed by CurlKeeper.
  • Please use the ‘Return Address’ on the product return form to ship the items back too, NOT the address they came from.
  • If you have purchased the products from any website or retail location except www.frizzoff.com we do not accept those product returns. You will need to adhere to the return policy of the establishment you purchased the products at. This includes the Curly Hair Institute: products are not accepted for return at the Curly Hair Institute if they have been purchased through www.frizzoff.com
  • Once we receive the package, we will refund to your credit card/PayPal for the full price of the products, less the original shipping costs. You will receive email confirmation that we have refunded you and received the returned products.
  • Please use the ‘Return Address’ below to ship the items back too, NOT the address they came from. Mark the package in several areas ‘Gift with No Value’.

    • CLICK HERE FOR PRODUCT RETURN FORM

    Orders

    Order Confirmation

    Once your order has been processed you will receive an order confirmation in your email. Once you receive this confirmation, nothing can be cancelled, added or taken away from your order. Shortly after you will receive a tracking number, that number will not generate any information until a day or two after it has been shipped.

    Order Cancellation

    We try to ship out orders as quickly as possible, and we cannot cancel or make changes to an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled to add forgotten items.

    Pricing Policy

    Orders will be charged in the appropriate currency based on the Customers location at time of ordering. If customer is in the USA when they place their order or has a U.S. IP address, the currency charged with be USD. If customer is in Canada or has a Canadian IP address when they place their order, the currency charged will be CAD.

    Offers and Promotion Codes

    Offer codes are found only on www.frizzoff.com and are case sensitive and should be entered exactly as they appear. Only ONE offer code may be used per order. Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid ONLY at the time they are on www.frizzoff.com and are not applied to orders that are placed outside of the time frame the promotion code is running.

    Order Delivery

    If you are not at home when your parcel is delivered, a notice will be left indicating where you can pick up your package. This is a customary practice if the receiver isn’t home. If you live in an apartment, we cannot guarantee your package will be left at your door in case of theft. Curly Hair Solutions/Curl Keeper is not responsible for stolen packages that are instructed to be left at your door. Consider shipping to an alternate address such as your work so this can be avoided.

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