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Product Return Policy

At Curly Hair Solutions™ we strive for your complete satisfaction in our products. We offer a complete money back guarantee on all our products within 30 days of receiving your order. No refunds on Accessories or E-Gift Cards.

To ensure that all returns as processed as quickly as possible we have developed a return procedure. The process is as follows:

  • We require you to speak to one of our Curly Hair Associates at 1 800 783 8971 or email us to fully understand your product concerns prior to the return of your product.
  • Fill out the Product Return Information Sheet completely; be sure to include the order number and credit card information.
  • Include the Product Return Information Sheet along with the returned products. Pack the products similar to how you received them, making sure they will not leak.
  • You are responsible for all the shipping costs. Send the package by regular mail. Do not send it to with Fed Ex or UPS. Any extra charges will not be covered.
  • Return products to the address below, do not send it back to address marked on original package. Only Internet, Fax or Phone orders can be returned to the Mail Order Department. Items purchased at a Salon cannot be returned to the Mail Order Department.
  • When returning products, mark them as a 'gift with no value'. This will ensure that we can accept the return when it comes to us.
  • Once we receive the package we will apply a credit to your credit card for the full price of the products, less the original shipping costs. Please note we do not accept refunds on purchases with a CHS E-Gift Card. You will receive email confirmation that we have refunded you and received the returned products.
  • If you have not received your order within 14 days please contact us at If you fail to informed us of an order that has not been received over 30 days we will be unable to reship or reimburse you for your order.


Curly Hair Solutions®
4576 Yonge Street, Suite 603
Toronto, Ontario
Canada M2N 6N4
Phone: 1-800-783-8971
Fax: 416-362-1050

Click here to print a Product Return Information Sheet