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Shipping & Product Return Policy

Shipping & processing times

Orders to Canada & the United States can take up to 48 hours to process in our system and be shipped out.  Our warehouse hours of operation are 8am-4:30pm EST Monday to Friday. If you live in the United States it will take 6-8 business days (excluding weekends) to get your order.


Order Cancellation

Order cancellation requests will be considered, but are not guaranteed. We try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.


Order Confirmation

 Once your order has been processed you will receive an order confirmation in your email. Shortly after you will receive a tracking number, that number will not generate any information until a day or two after it has been shipped.


Offers and Promotion Codes

 To take advantage of a special promotions including free shipping, you must be LOGGED IN and your address information MUST be correct, if there are any typos or spelling mistakes you will not get the promotion. Offer codes are case sensitive and should be entered exactly as they appear. Only ONE offer code may be used per online order and if you enter in a code without completing the order, you won’t be able to use the code a second time.
Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at the time they are on and are not applied to orders that are placed outside of the time frame the promotion code is running.



Pricing Policy

Orders will be charged in the appropriate currency based on the Customers location at time of ordering.  If customer is in the USA when they place their order the currency charged with be USD.  If customer is in Canada when they place thier order the currency charged will be Canadian Dollars.



Product Return Process

At Curly Hair Solutions® we strive for your complete satisfaction in our products. We offer a complete money back guarantee on all our products within 45 days of receiving your order. Refunds will not be processed for products after the 45 days.  No refunds on Accessories or E-Gift Cards. If you have not received your order within 14 days please contact us at If you fail to inform us of an order that has not been received over 45 days we will be unable to reship or reimburse you for your order.


  • You are required to call us at 1-800-783-8971 or email us at so we can assess your concerns, please have your order number ready to reference before contacting us.
  • Ensure that you have printed and filled out the ‘Product Return Sheet’ completely; including your order number and payment method information. This sheet MUST accompany the returned products.
  • Return shipping costs are at the expense of the customer and are not reimbursed by Curly Hair Solutions.
  • Send the package by regular mail. Do not send it to with Fed Ex or UPS. Any extra charges will not be covered by Curly Hair Solutions.
  • Please use the ‘Return Address’ below to ship the items back too, NOT the address they came from. Mark the package in several areas ‘Gift with No Value’.
  • Please keep in mind if you have purchased the products from any website or retail location except we do not accept returns, you will need to adhere to the return policy of the establishment you purchased the products at. This includes the Curly Hair Institute: products are not accepted for return at the Curly Hair Institute if they have been purchased through
  • Once we receive the package we will apply a refund to your credit card/PayPal for the full price of the products, less the original shipping costs. You will receive email confirmation that we have refunded you and received the returned products.




Curly Hair Solutions®
4576 Yonge Street, Suite 603
Toronto, Ontario
Canada M2N 6N4
Phone: 1-800-783-8971
Fax: 416-362-1050


Click here to print a Product Return Information Sheet