20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
FREQUENTLY ASKED QUESTIONS
When will my order arrive?
All orders shipping within Canada can take from 2-5 business days not including weekends or holidays. Orders shipping to the U.S. will take 6-8 business days not including weekends or holidays. If you do not receive your order within 14 days, please contact the carrier with your tracking information on hand.
Do your products contain gluten?
The only product that contains wheat is our Curly Hair Solutions Conditioner. The rest of our products do not contain gluten.
Can I add anything to my order once it’s been placed?
No. Once an order has been paid for and processed, absolutely no changes can be made to add or deduct products or add forgotten coupon codes. We strongly advise you look over your order details carefully before submitting.
Can I cancel my order once it’s placed?
No. Once you have placed your order it cannot be cancelled.
If I miss a promotion, can I still get the promotion after it’s finished?
No. On every promotion we have on our website in smaller print it displays the last day of the promotion and the time. We send out newsletters and last call newsletters indicating how many days are left for the promotion. If you do not place your order within the timeframe clearly written on the promotion images you cannot have the promotion applied. Please be sure to write down the promotional timeframes when you receive the emails and place your order before the last day.
What are your customer service hours?
9am-5pm EST you can call if you have any questions or concerns about your orders. If you place an order online after 5pm EST and run into an issue, you will not get a response from our team until the next business day.
Likewise, if you place an order during a promotional period and it’s the last day of the promotion and it’s after 5pm EST and you experience difficulties, you will not get a response until the next business day. This might mean you will miss the opportunity to get the promotion so please don’t leave ordering to the last minute!
My order says it delivered but I don’t have it
You will need to take your tracking number that was emailed to you and contact the shipping company directly. Curly Hair Solutions/Curl Keeper does not take responsibility for typos or mistakes of addresses (or default addresses set up by the customer). Please ensure your shipping address details are correct before placing your order. If you live in a condo or had it delivered to a workplace address, be sure to check with your concierge and security staff or a mail room.
My order was delivered to a pick-up spot, why?
If you are not home to receive your package, the carrier will leave a notice at your door or in your lobby and take your package to a spot close to your address for pick up. This is customary if you are not home or the driver feels the neighborhood is unsafe or you live in apartment.
I received my order but part of it was damaged/leaked/missing what should I do?
Contact our toll-free customer service number 1-800-783-8971 or email us directly at firstname.lastname@example.org have your order number ready before calling. Let us know which items were damaged/missing or leaked and if the box had damage to it as well.
I am a first-time customer and don’t know what products are best for my hair type, where can I get help?
Take our quiz! It is designed with questions describing your hair and its condition. Once you’ve completed it, product recommendations will pop up. Write them down and keep them close by for when you place your order. You don’t have to buy all the recommended products at once if you don’t want too, try a few and see how you like them. If you want to try others, refer to the list you have!
Are your products tested on animals?
Nope! All product testing is done on site at the Curly Hair Institute, not our animal friends.
We take steps to make all information received from you online as secure as possible against unauthorized access and use and to safeguard confidentiality of such personal information. Curl Keeper™ (frizzoff.com) believes in protecting the privacy of their customers and visitors. Any personally identifiable information gathered via our internet site may not be released to 3rd parties without your explicit permission.
Curl Keeper™ may make use information gathered during your visit to help customize our communications with you.
This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Some information may be changed or updated without notice.
We are not held responsible for any lost or stolen e-gift cards. If you haven’t received an email with your e-gift card number or has been stolen it is your responsibility to contact us within 14 days to rectify the issue.
IN NO EVENT WILL CURL KEEPER™ BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
We will make a sincere effort to respond to your requests to correct personal information inaccuracies in a timely manner.
Curl Keeper® Styling products can be found in various retail and salon locations across Canada and the United States. Salons and retailers are offered exclusive sampling programs, flexible intro and bi-monthly deals and marketing material. We ensure each outlet is provided with lots of information on the Curl Keeper® product line including videos with styling tips and techniques. Our successful brand is a direct result of providing products that perform 100% of the time, in addition to giving exceptionally high quality customer support.
Distributors Encouraged. Curl Keeper® is always looking for new distribution in Canada and the United States and worldwide. Our products are EU Compliant.